This pledge not only represents our commitment to your rights, but also the promise to uphold them.
At Home Instead Senior Care®, we're always looking for new ways to increase your level of satisfaction with our services. So we commissioned J.D. Power and Associates to conduct customer satisfaction surveys. The results have helped us provide even higher levels of customer service. Every client has the right to:
Be treated with dignity and respect.
Access to services regardless of disability, race, ancestry, religion, sex or national origin.
Identify service needs and participate in planning the service schedule.
Verbalize preferences regarding activities and day-to-day schedule.
Be fully informed in advance of the cost of services and receive proper notices of change or increases in the fees.
Know the company's capabilities and limits in providing services.
Obtain a signed copy of the Client Service Agreement.
Review the Client Service Agreement with a Home Instead Senior Care Representative.
Receive services from CAREGiversSM who are screened, trained, bonded and insured through the local Home Instead Senior Care office.
A compatible relationship with the CAREGiverSM providing service.
Personal privacy, the respect of property and confidentiality of all Home Instead Senior Care records.
Review personal history and notes from client journal.
Exercise freedom of choice regarding the availability of services from other agencies and private companies in the community.
Know the address and telephone number(s) of the Home Instead Senior Care office providing service.
Conclude Home Instead Senior Care services with proper notice as indicated in the Home Instead Senior Care Service Agreement.
File comments without the fear of discrimination or retaliation.
Obtain a copy of any required licensure, if residing in a location that requires home care companies to be licensed.
Obtain information on the state/provincial authority in charge of investigations of a complaint or concern against a company by contacting the Home Instead Senior Care franchise office providing their service.